A man is using a credit card or debit card to purchase something on his phone.

Best Practice

Online and Mobile Banking Security Best Practices!

Security is the most important thing when completing financial transactions online.

 Banking Security Tips to Remember
  • Never give out personal information in response to an unsolicited call or email.
  • Unless you initiate the contact with us or we are completing an application for you, Providence Bank will NOT request your personal information (account number, social security number or mother maiden name) through email, U.S. mail, or by phone.
  • Providence Bank may request your Online Banking username to verify your identity by phone, however, we will NOT request your Online Banking password.
  • We will not send you an email requesting that you click on a hyperlink and enter your login credentials or personal information. If you receive this type of email, please forward it to phishing@myprovidencebank.com.
  • Report fraud immediately.
  • Call 573.761.3700 (Monday-Friday 8 am to 5 pm and Saturday 9 am to 12 Noon CT)
Security Tips and Guidelines
  • Change your password regularly and use strong passwords with at least 8 characters, combining random letters and numbers.
  • Memorize your password and secret questions. Don't write them down and be sure not to share them with anyone. Ignore the "remember my password" option.
  • Don't use the same Password for Online Banking that you use for other online accounts.
  • Do not use account numbers, your social security number, or other personal information when creating account nicknames or other titles.
  • PIN-lock your mobile phone and don't use unsecured WiFi.
  • Don't use public computers to do your banking, including those at libraries, internet cafes and schools.
  • Make sure you log out of Online Banking each time you finish, especially if you find it necessary to use public computers.
  • Keep your computer and access to it secure. Most people think their computers are secure, but they can actually be at risk. Be sure to keep antivirus software up-to-date and use a firewall.
  • Access Online Banking from the home page of our website or by typing the URL directly into the address bar. That way you know the site is legitimate. You may even want to bookmark the site for future visits.
  • Look for the secure padlock in the bottom right hand of your browser and https in the address line to make sure your information is encrypted. You can also double-click the secure padlock to verify the security certificate.
  • Check for anything unusual, unprofessional or out of place like a slightly altered domain name, imperfect logo, or urgent account verification request. Copycat websites deliberately use names, URLs and web pages that are very similar to legitimate financial institutions.
  • Review account balances and detailed transactions regularly (preferably daily) to confirm payment and other transaction data. Immediately report any suspicious transactions to your financial institution.
  • Take advantage of and regularly view system alerts, such as balance and transaction alerts.
By following these guidelines for securing your computer and mobile phone, you've already made it harder for someone to steal your identity!
All the safeguards in the world won't help you if you give your personal information away. Be smart and protect yourself online.