Looking for answers? Check out some FrequentMan holding a cell phone that says FAQ on it. There is a laptop and a cup of coffee in the background. ly Asked Questions.

Bill Pay FAQs

Looking for answers? Check out some Frequently Asked Questions.

Online bill pay is simple to set up, easy to use and it's free!

Find answers to some frequently asked Bill Pay questions!



Frequently Asked Bill Pay Questions

Contact your local Banking Center and request access to Bill Pay in Online Banking.

You can setup payees for Individuals or Companies.
Bill Payments will either go electronically or as a check depending on how the payee accepts payments.
Electronic payments will be debited from your account one business day prior to the effective day you select.
Checks will be debited from your account once the payee has deposited your check with their financial institution.
For assistance with payment, call 888.556.6067. Support is available Monday through Friday, 6:30 am to 1 am CT. Support is unavailable on weekends and bank holidays.
  • If the electronic payment has not been processed, you can Edit the payment and choose to stop.
  • If the check has not cleared your account, you can place a Stop Payment order by contacting your local Banking Center.
Click My Account and use the View Alerts link under the Notifications section of the page to set the notifications preferences within your bill pay account. To add a reminder from the payment page, click the Payee Name and use the Add Reminder link to have notifications sent to your phone or email when a payment is due.
If there are actions required, the Attention required indicator will appear to notify you and provide links to help you resolve the items.
The payment calendar is a monthly snapshot of transactions that are pending or processed. You can access pending payments or payment history by clicking the transaction totals displayed on any given day.
Under My Account, click the View/Edit personal information link to review or edit your information.
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