Online bill pay is simple to set up, easy to use and it's free!
Find answers to some frequently asked Bill Pay questions!
Frequently Asked Bill Pay Questions
How do I get started using Bill Pay?
Who can I pay?
You can setup payees for Individuals or Companies.
How will my bill payments be submitted to payees?
Bill Payments will either go electronically or as a check depending on how the payee accepts payments.
When will electronic payments be debited from my account?
Electronic payments will be debited from your account one business day prior to the effective day you select.
When will check payments be debited from my account?
Checks will be debited from your account once the payee has deposited your check with their financial institution.
How can I get help with my online bill pay account?
Can I place a stop payment on a bill payment?
- If the electronic payment has not been processed, you can Edit the payment and choose to stop.
- If the check has not cleared your account, you can place a Stop Payment order by contacting your local Banking Center.
How do I schedule an alert or reminder for myself?
Click My Account and use the View Alerts link under the Notifications section of the page to set the notifications preferences within your bill pay account. To add a reminder from the payment page, click the Payee Name and use the Add Reminder link to have notifications sent to your phone or email when a payment is due.
Why does my dashboard say Attention required?
If there are actions required, the Attention required indicator will appear to notify you and provide links to help you resolve the items.
What is the payment calendar and how do I use it?
The payment calendar is a monthly snapshot of transactions that are pending or processed. You can access pending payments or payment history by clicking the transaction totals displayed on any given day.
How do I view my personal information?
Under My Account, click the View/Edit personal information link to review or edit your information.
Your cell phone provider may charge additional fees for Web access or text messages.